Burns

Greg Burns
Business Improvement & Training Specialist

To Contact Burns Associates:

Phone: 561-317-6190

Professional Experience

For the last 18 years, Greg Burns has supported organizational efforts to improve critical business processes. To date, Greg has worked directly with 20of the 2007 Fortune 100 list.

By analyzing customer, operational, and climate data - he has helped many clients achieve and sustain measurable improvements in various service, transactional, and manufacturing environments.

Among his specialties are helping organizations learn to utilize Lean / Six Sigma techniques as a method for Process Design, Redesign, and Improvement.

He has two decades of experience in Leadership Development and Change Management. Greg excels at Training, Group Facilitation, and Project Support

He has supported projects focusing on: establishment of baseline measures, quality improvement, cost reduction, process time reduction, workflow improvement, and workload reduction. He also has a great deal of experience working with Organizational Climate Assessments and Customer Value Analyses.

Greg designs and delivers training based on the specific needs of clients & specializes in the areas of: Lean/Six Sigma, Process Improvement (DMAIC), Process Design (DMADV; DFSS), Change Management, Leadership / Management Training, & exhibits a particular expertise in Facilitation Skills Training.

Greg has a proven track record helping clients achieve improvements in transactional and manufacturing processes across many industries including: financial investments, health & auto insurance, healthcare payment systems, pharmaceuticals, telecommunications, information technology (ISP, networks, hardware, software), computer components manufacturing, medical devices manufacturing, electric and gas utilities, auto glass manufacturing, commodities processing, consumer electronics product development & manufacturing, product distribution, printing, canning, agricultural manufacturing, entertainment, public education, and human services.

His Clients include: BP, 3M, Cisco Systems, Pfizer, Milliken, American Express, Sun Microsystems, Sears, GMAC Insurance, Becton-Dickinson, Federated Department Stores, HSBC, Ocwen Financial Corporation, National City Bank, St. Paul Insurance Company, Wells Fargo, UnitedHealth Group, Johnson Controls, Arrow Electronics, PPG, Avery Dennison, Millipore, Pepsi, and Joseph E. Seagram & Sons.

The results Greg has helped clients achieve include:

reduced losses due to product fulfillment errors by $9 million annually;
improved first-call resolution by 50%;
integrated multiple departments with dramatic improvements in workflow, data integrity, data management, and data retrieval;
reduced data entry errors by 60%;
improved claims processing time by 45%
reduced steps to generate regulatory report by 50 %
reduced manufacturing cycle times by more than 50%;
reduced manufacturing changeover times by 90 %
improved first pass yield by over 50%;
eliminated 25+% of administrative tasks
achieved annual savings of over $500,000 in departmental operating expenses; |
created Process Management architecture, documentation and baseline measures

His experience also includes serving as a clinical staff member and group therapist at the New York Hospital / Cornell Medical Center. In addition to clinical duties, he was responsible for staff training & supervision, and facilitating multi-disciplinary treatment teams.

Education

Greg received his Bachelor of Arts degree in Psychology from Manhattanville College, in Purchase, New York. He earned his Master's degree from the Institute of Labor and Industrial Relations at the University of Illinois; Urbana-Champaign, concentrating in Organization Behavior and Human Resource Management.

GREG'S PUBLICATIONS INCLUDE:

"Measuring Climate to Create A Roadmap - Not a Report Card,"
(The Journal for Quality and Participation, Jan/Feb 1996)

"The Secrets of Team Facilitation,"
(Training & Development, June, 1995)

"Linking Creativity, Common Vision, and Customer Connection: Synergy for Organizational Competitiveness,"
(National Productivity Review, Autumn, 1994)

"The Trouble With Empowerment,"
(Quality Digest, February, 1994)

Our Specialists:

Burns Associates

Business Process Improvement Specialists